for handmade items: no refunds once the item is started. no returns or exchanges* since each item is handmade and require large amounts of time and resources (unless a defect is evident). please select your size carefully. email support for last minute size changes. all other items can be refunded before it is shipped** (once tracking is sent, item cannot be refunded). However, in the event that the sizing does not fit as expected, please email support to discuss a solution VR@shop-void.com all defects will be dealt with priority. thanks for understanding VOID item policy and hope to get you the drip! VOID ain't no scam, will try to get you right always gang!